Shipping Information

Shipping Information — Machinery USA

Store Address:
2642 River Ave A, Rosemead, CA 91770, United States
Contact: +1 (914) 455-1965

1. Processing Time

  • Orders are typically processed within 1–2 business days after payment confirmation.

  • Custom or special-order machinery may require additional lead time — we will notify you if this applies.

2. Shipping Methods

  • We use reputable carriers such as UPS, FedEx, DHL, or freight services for larger machinery.

  • The shipping method is selected based on the size, weight, and destination of your order.

  • Expedited shipping options may be available upon request. Please call us at +1 320-287-8441 before placing your order.

3. Shipping Times

  • Domestic Orders (within the U.S.): Typically 5–10 business days depending on your location and carrier availability.

  • Freight Deliveries: Larger items may take 7–14 business days and require delivery appointments.

  • International Orders: Please contact us directly for quotes and estimated delivery times.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on weight, dimensions, and destination.

  • For oversized or heavy machinery, freight shipping rates will apply. We will confirm these charges before shipment.

5. Order Tracking

  • Once your order ships, you will receive a tracking number by email or phone.

  • You can track your shipment through the carrier’s website for real-time updates.

6. Delivery Requirements

  • Freight Deliveries:

    • Someone must be present to receive the delivery.

    • Please inspect your shipment upon arrival and note any damage on the carrier’s delivery receipt before signing.

  • Residential Deliveries: If your order requires lift-gate service or special handling, please notify us when placing your order.

7. Damaged or Lost Shipments

  • If your order arrives damaged, refuse delivery if possible and contact us immediately at +1 (914) 455-1965

  • If damage is discovered after delivery, report it within 5 business days so we can assist with a claim or replacement.

  • For lost shipments, we will work directly with the carrier to resolve the issue.

8. Additional Notes

  • We are not responsible for delays caused by carriers, customs clearance, or other factors beyond our control.

  • Orders cannot be rerouted once shipped, so please ensure your shipping address is accurate at checkout.