Returns & Refunds Policy

Returns & Refunds Policy — Machinery USA

Store Address:
2642 River Ave A, Rosemead, CA 91770, United States
Contact: +1 (914) 455-1965

1. Eligibility for Returns

• You may return an item within 30 days of delivery, provided it is in new, unused condition and includes all original packaging and accessories.

2. Non-Returnable Items

The following items are not eligible for return:

• Custom or made-to-order machinery

• Items marked “Final Sale” or “Non-Returnable” at purchase

• Digital content or software

• Perishable goods or health/sanitary items

3. Return Process

• For returns or exchanges, contact us at +1 320-287-8441 to obtain a Return Merchandise Authorization (RMA) number.

• Write the RMA number clearly on the outside of the return package.

• Return shipping costs are non-refundable and are the responsibility of the customer unless the item is defective or shipped in error.

4. Restocking Fee (if applicable)

• Some returns may be subject to a restocking fee of 20–30%, depending on condition and policy specifics.

5. Refunds or Exchanges

• Once we receive and inspect your returned item, the refund or exchange will be processed. Please allow up to 5 business days for processing.

• Refunds are issued to the original payment method; timing depends on your financial institution.

• If approved, you’ll receive an email confirmation when the return is complete.

6. Defective or Damaged Items

• If you receive a defective or damaged product, please refuse delivery if damage is visible, or contact us within 5 business days for assistance.

• We will replace the item, provide a refund, or issue a credit at no additional shipping cost to you.

7. How to Initiate a Return

1. Call us at +1 320-287-8441 to request an RMA number.

2. Securely pack your item in its original packaging.

3. Clearly mark the package with your RMA number.

4. Ship using a traceable method (recommended).

8. Additional Notes

• Keep your original receipt or packing slip—returns without proof of purchase may not be accepted.

• Returns that fail to meet the policy criteria (used, damaged, missing parts, etc.) may be declined at our discretion.

---

Summary